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One year warranty covers parts and labor and the shipping charges when
LabSmith ships the unit back to the customer (domestic via UPS ground).
If the customer chooses a different service (next day, 2 day, 3 day,
etc) it becomes customer responsibility.
Any physical damage due to the lack of proper packing or misuse of the
unit will be charged to the customer and it is not covered under the
warranty.
LabSmith products may be returned for a full refund
for any reason up to 30 days from purchase. No refund will be tendered if products
are returned to LabSmith damaged due to improper packing, tampering or
misuse.
Standard procedures for sending equipment to LabSmith
for repair:
- Request an RMA number from LabSmith
- Pack the device in the original packing. If
original packing is no longer available, then use at least a 1
inch thick protective material (bubbles, foam, etc.) around the unit.
- For the HVS448, Do not send the power, communication,
or high voltage cables and do not leave the 50 OHM terminator attached
to the unit. For the SVM340, send the camera and illuminator
with the unit, but it is not necessary to send back other accessories
unless they are the part being repaired.
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